We are committed to ensuring our customers are satisfied with their purchases. Our Customer Refund Policy outlines the terms and conditions under which refunds may be provided. Please read this policy carefully before making a purchase.

1. Refund Eligibility

To be eligible for a refund, items must be returned within 30 days of purchase, unused and in their original packaging. Proof of purchase, such as a receipt or order number, is required for all refunds.

2. Non-Refundable Items

Certain items are not eligible for refunds, including gift cards, downloadable software, and any items marked as final sale. Personalized or custom-made products are also non-refundable unless they arrive damaged or defective.

3. Return Process

To initiate a return, please contact our support team at support@yourecommerce.com. Once your return is approved, you will receive instructions on how to ship your item back to us.

4. Refund Processing Time

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will be applied to your original payment method, and you will be notified via email once the refund is completed.

5. Exchanges

If you received a defective or damaged item, we are happy to exchange it. Please contact our support team to arrange an exchange for the same product, subject to availability.

6. Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the return is due to a damaged or incorrect item received. Original shipping fees are non-refundable.

7. Contact Us

For any questions about our refund policy, please reach out to our customer support team at support@yourecommerce.com or call 1-800-123-4567.